After my disappointing last Fix and frustrating initial follow up emails, I received an email from Stitch Fix informing me that they were going to send me a do-over. I would be comped the $20 styling fee and they would have a Senior Stylist review my profile and all my notes to prepare my fix. I was given a chance to give more detail and did so. I even went so far as to take a photo of my long sleeved work shirts and sweaters so they could get a sense of my winter work options. I won’t copy the entire email – it was long – but I will note a couple of key items:
I noted, after reviewing what I had for sweaters “If you couldn’t already tell, what I really need is a work-friendly shirt that isn’t a boring, collared button down.”
They used the notes from my previous fix, which specifically requested fall to winter transition pieces and twill pants or thin wale cords that were office-appropriate (fitted, NOT skin tight).
The fix arrived last night and I opened it with a mix of excitement and trepidation. It turns out that dread was a correct reaction because this fix was an even bigger stinker than the last one. Not because any one item was awful, but because they didn’t listen to most of the things I said in my original stylist note OR the extra information I sent in the customer service emails. When they were trying to make up for not listening last time! Hello?? McFly??
So, to the nitty gritty… which is a fitting term because the photos look a bit gritty. Aaron got quite the look on his face when I asked him to take these photos, no way I was bugging him for a reshoot.
Item #1: Holland Zipper Detail Ombre Sweater by RD Style ($74)
|Caution: Scarfs may be fatter than they appear.|
Item #4: Will Mixed Material Knit Top by Loveappella ($58)
So the stylist made a big point of saying how he thought I’d love this one. Great color for fall and hey, it’s machine washable! Dude, don’t pat yourself on the back too much. You sent a woman in Maine a short sleeved shirt when she requested fall to winter pieces. The shirt is OK, I might have even considered it as a Spring item. But I’m COLD, I want SLEEVES.
Item #5: Jonathan Corduroy Skinny Pants ($68)
These are the pants I’m wearing in every picture. They are actually a dark brown, the lighting issues make them look black. Remember what I said at the beginning about pants? Thin wale cords? Check. Fitted but not skin tight? FAIL. These are like the black jeans I got in my first fix, so tight that they wrinkle and stay wrinkled under the knees. Again, in concept, not awful. I’m open to skinny pants. Too tight on the lower legs, but a good fit otherwise. But once again, it is NOT what I asked for.
I’m sooooo disappointed. I am giving so much specific feedback and getting a complete mismatch to my requests. I emphasized needing work friendly shirts that aren’t a boring button down. I tell them repeatedly my office is freezing. I get sent two sweaters and what is essentially a short sleeved t-shirt. I tell them fitted not skin tight, I get sent skinny pants. I ask for a versatile scarf to help me stay warm and I get a big, clumsy, granny-looking sheet. I was comped the styling fee so I have that $20 credit to use against any purchase and I’m not keeping anything.
Oh and to top it off, when I logged in to the website, it said that my checkout was due on October 27th. News flash, that’s yesterday. The day the package arrived. I’ve already sent two emails to customer service – one when I was bummed about the contents, another when I discovered the checkout error – and unlike last time I haven’t received any response. Maybe they are cutting their losses since their algorithm doesn’t seem to work for me.
IF I use this service again (and that’s a big if), I will definitely be requesting my original stylist. What she sent wasn’t a home run but (besides the red pants) everything was outside my norm but something I would consider and that worked for my request.
3 thoughts on “Stitch Fix Review #2 Part Deux-Over”
I had a similar experience, got a $20 credit, emailed extensively with a “senior stylist” who seemed to take an interest in me…only to get 2 lackluster Fixes from him. I asked for another stylist for the fix I’m scheduled to get next week. This is #5 for me, and I have given ridiculous amounts of feedback and been very specific as to what I do and don’t want. This next fix will likely be my last if they can’t accommodate my preferences.
Did you get Randall?